FAQ

FAQ's

HOW TO PLACE AN ORDER?
• Go to the store page and select the product that you want to buy
• Click on how many of those products you’d like to get and in what variation (if applicable)
• Click on the Add to Cart button

WHAT IF I WANT TO CANCEL MY ORDER?
Cancellation of order is strictly prohibited.

DO YOU HAVE CASH ON DELIVERY (COD)?
Unfortunately, we do not have COD options for now, but rest assured that we’ll work on this to serve you better and give you a more convenient way of shopping our products.

WHAT ARE THE MODE OF PAYMENT?
• PayPal

HOW MUCH IS THE SHIPPING FEE?
We have a standard shipping fee of Php150 for orders below Php999. Free shipping will apply for orders Php1,000 and above.

HOW MANY DAYS IS THE DELIVERY PERIOD?
Delivery period will depend on your location. However, estimated delivery period is 1-2 days around Luzon and 3-5 days around Visayas and Mindanao.

HOW CAN I TRACK MY ORDERS?
Tracking number will be provided upon shipment of the items.

HOW DO I FOLLOW UP MY ORDERS?
For orders delayed for 7 days, you may contact our hotline 0995-017-2080 or email us at skinbureauenterprises@gmail.com

DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not ship internationally yet.